Shipping policy
Safetynet Solutions Ltd want your online experience to be enjoyable, simple and successful.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at customerservice@safetynetsolutions.co.uk.
Payment & Shipping Times
We accept most credit card/debit cards. Most orders are shipped from Mainland UK on the same day if received before 1 pm, and if we have the item in stock. Most items will be shipped on a Next (Working) Day service by Courier.
If for any reason your order does not arrive, in line with our Courier’s policy, we require you to allow 10 working days for delivery before we can reship free of charge, or refund orders. If you require the items more urgently, please contact your Account Manager or email customerservice@safetynetsolutions.co.uk and we will work with you to find the best solution.
If orders are placed after 1 pm then the order will be dispatched the following day.
If the item you have ordered is out of stock, we will contact you and let you know the lead time on your purchase. Despatch on out-of-stock items is usually no more that 2-3 days.
Bespoke items will have a longer lead-time, and this will be communicated to you via your Account Manager.
Please note that we do not ship on Saturday, Sunday or Local/Public Holidays.
While we will endeavour to meet quoted delivery dates, we will not be liable for any delay in delivery howsoever caused, or for any loss or damage consequential or otherwise arising therefrom, nor shall any delay entitle the Buyer to cancel any contract. Time of delivery shall not be of essence unless explicitly agreed in writing between both parties.
Order Confirmations
You'll receive an email confirming receipt of your order to the email address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
Delivery by Instalments / Conditions of Order
If a contract provides for delivery by instalments, each instalment shall be deemed to be the subject of a separate contract. Non‑delivery or delay in the delivery of any instalment shall not affect the contract as regards to other instalments, nor shall it entitle the Buyer to treat the contract as rescinded. Where delivery is staggered across a period of time, at the Buyer’s request, the Goods will be delivered as per the make, model and or version of hardware or software in place at the time of delivery which may in some cases be different from that originally ordered.
Goods are not supplied on a sale‑or‑return basis and a full signature for the Goods received must be at the time of each delivery, signature or the delivery document being conclusive proof of delivery. No Goods may be returned without the written permission of the Safetynet Solutions Ltd. Safetynet Solutions Ltd shall not be under any liability whatsoever for Goods returned by the Buyer without permission.
If we attempt delivery to the Buyer of any Goods and that delivery is unsuccessful due to no fault of ours, we will take all reasonable efforts to re-arrange delivery. If that fails, we reserve the right to end the contract. If you would like the company to arrange another delivery, then additional charges will be incurred.
If you fail to take delivery of the Goods or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licences, consents or authorisations required to enable the Goods to be delivered on that date, we shall be entitled, upon giving written notice to you, to store or arrange for the storage of the Goods.
The risk in the Goods shall pass to the Buyer, delivery shall be deemed to have taken place and the Buyer shall pay to the Company all costs and expenses including storage and insurance charges arising from such failure. The buyer will also pay the Company additional costs for a re delivery
Back Orders
If part of your order is unavailable for immediate shipment, we will hold the order until all goods are in stock, so that we can minimise deliveries and reduce carbon emissions. Our Team will advise you if this is the case, and offer you the opportunity for a partial shipment, if that works better for you. If this is the case, the item(s) will be shipped immediately once back in stock with no additional shipping charges.
Damaged Goods
If you receive an item that has been damaged during shipping, we will either replace the item or ship replacements parts (I.e., the item requires assembly, and some parts are missing or damaged). We will ship replacement products or parts via normal shipping methods. We may need your assistance in filing a claim with the shipping company that damaged the items. If you can, take a picture of the package when it arrives if it is damaged. We appreciate your cooperation. We will collect any damaged merchandise that must be returned to us.
Please note that in certain geographical areas this process can take longer than others
Any Goods returned after 30 days will not be entitled to any refund whatsoever.
Returns
If you’ve ordered Goods that you no longer want, or you are not happy with them, returning them really couldn’t be simpler. Just email us at Customerservice@safetynetsolutions.co.uk quoting your Order Number, the Goods you would like to return and the reason for the return.
A member of staff will create a returns form for you to include with the Goods. The return address and reference number will also be on the form which will be emailed to you within 24 hours of you requesting the return.
If you wish to return Non-Stock / bespoke items which you have ordered in error, we will make every effort to arrange for the return of goods. This cannot be guaranteed and may be subject to a supplier’s handling and/or restocking charge.
We are happy to accept non faulty Goods back from you within 30 days of the Goods being delivered however the Goods must be in a resaleable condition, cannot be personalised and must be in their original packaging. Whether Goods are considered in a resalable condition is at the discretion of the Company.
Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. We will also send our courier UPS to collect the Goods, or you can send them back yourself. The cost of returning non faulty goods must be borne by the customer.
When you return Goods to us because you claim that the Goods are defective, we will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days from receipt of the returned Goods or 30 days from refund approval following inspection of the faulty Goods.
Once you have received your RMA (Returns) Form, if not being collected, your returns should be sent to the following address:
RETURNS Department
Safetynet Solutions Ltd
Lancaster House
Lancaster Fields,
Crewe,
Cheshire
CW1 6FF
Please include a copy of your RMA with the Goods – or clearly write you reference number on the packaging.
Lost Parcels on Return
Please note: Safetynet Solutions Ltd will not be held responsible for any return parcels you have shipped, which do not get delivered to us. We advise you to use a tracked delivery method.